Wine supermarkets

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Marks & Spencer Wines

The wine store of the UK supermarket chain Marks and Spencer which offers a broad selection of award-winning red wines, white wines and champagnes in single or mixed cases.

  • Marks and Spencer was named Wine Supermarket of the Year at the International Wine Challenge Awards 2013.
Company website

Tesco Wines

The online wine website of the UK award-winning supermarkets chain, offering wines (from countries such as France and New Zealand)and Champagne

  • Tesco named Green Retailer of the Year - Drinks Business Green Awards 2010.
  • Wine Club of the Year 2009 and 2010 - International Wine Challenge Wine Club of the year 2009 and 2010 and listed in the Telegraph top 5 wine websites 2009.
  • Tesco was the Winner of the ‘Carbon Trust Standard’ for the UK’s greenest supermarket chain - 2009 and Winner - Fresh Pasta Retailer of the Year - Papa Industry Awards 2009 - Pizza, Pasta and Italian Food Association.
  • Shortlisted for Innovation in E-commerce award in the Econsultancy Innovation Awards 2012 shortlist.
  • Multiple Cider Retailer of the Year - Drinks Retailing Awards 2012.
  • Voted supermarket of the Year - 2008 Drinks Retailing Awards.
  • International Wine Challenge 2007's Supermarket of the Year.
  • We have received a great customer review about the customer service provided by Tesco via Twitter (June 2014) >>
  • Tesco has been awarded Wine Supermarket of the Year at the International Wine Challenge 2012.
  • Tesco has won the accolade of "Most Effective Use of Social Media" at the Customer Contact Association CCA Excellence Awards 2012.
  • Tesco has received the Retail Wine Buyer of the Year Trophy at the International Wine and Spirit Competition 2012
  • Tesco is a finalist for Best Multiple/Specialist Drinks Retailer of the Year (sponsored by I Heart Wines) in the Harpers Awards 2013.
  • Tesco is included in The 2013 Social Brands 100 top 10, a report which also shows that Twitter is mainly used for customer service.
  • Tesco has won the Best Online Delivery accolade at the Good Housekeeping Food Awards 2013.
  • Tesco have scooped 23 awards at the Grocer Food & Drink Awards 2013.
  • Tesco was Highly Commended for Best Multichannel Retailer (Large) at the PayPalEtail Awards 2013.
  • The Tesco Customer Service Centre was shortlisted for Best Customer Service Centre of the Year and Best Retail Customer Service at The European Call Centre & Customer Service Awards 2013.
  • Tesco was awarded Own Label Range of the Year 2013 and Direct Merchant of the Year at the International Wine Challenge 2013.
  • Tesco Wines has been named Supermarket of the Year at the 2013 Decanter Readers Awards.
  • Tracy McConnachie from the Tesco Customer Service Centre has won the Manager of the Year title at the 2013 European Call Centre & Customer Service Awards.
  • Tesco was voted top in no less than four categories (Multiple Cider Retailer, Multiple Beer Retailer, Online Retailer and Drinks Buying Team) in the Drinks Retailng Awards 2014.
  • Tesco was voted the most improved supermarket in the national survey of 10,000 consumers, the UK customer Satisfaction Index, published in January 2017.
  • Tesco have been named as one of the UK Customer Satisfaction Awards 2020 finalists for Best Application of Technology.
Company website

Waitrose - Wine supermarket

The online wine supermarket of the award-winning retailer, selling a large selection of wines, champagne and spirits.

  • Waitrose was named supermarket of the Year at the Decanter World Wine Awards 2009 and 2010.
  • Supermarket of the Year - IWC Merchant Awards 2011 and Decanter World Wide Awards 2011.
  • Supermarket of the Year - Drinks Retailing Awards 2012.
  • Supermarket of the Year at the Drinks Retailing Awards 2010.
  • Waitrose was included on the Best Supermarket short list for the Which? Awards 2012.
  • Waitrose was named Retailer of the Year at the IWSC competition 2012.
  • Waitrose wins two recognitions at the Normans Customer Service Awards 2013 in Jersey, including the customer service strategy award.
  • Waitrose Wines has won Supermarket of the Year at the Drinks Retailing Awards 2014.
  • Waitrose were awarded Best Supermarket in The Which? Awards 2014.
  • Waitrose were declared the Nation's Favourite Supermarket in the Conlumino Awards 2014 and winner of Favourite Supermarket in the Good Housekeeping Food Awards 2014.
  • Waitrose has been voted UK best supermarket based on a Which? survey of 7,000 shoppers published in February 2015, obtaining top marks for top marks for customer service and store environment.
Company website

Ocado

Quality home delivery supermarket offering a broad range of wine, champagne and spirits

  • Ocado was voted favourite online supermarket in Which? magazine 2009, 2010 and 2011 reader surveys.
  • Ocado on the Go app received the Consumer Initiative of the Year 2011 at The Grocer Gold Awards.
  • Supermarket of the Year 2012 and Best Family Brand 2012 - Loved By Parents Awards.
  • Customer feedback seen on Twitter "very good service" from @ocado - May 2013.
  • Ocado was named Supermarket of the Year 2013 at the Lovedbyparents Awards.
Company website

Sainsbury's Supermarkets - Wine

UK's longest standing major food retailing chain, having opened its first shop in 1869. Retailer of food, wine, champagne, home and garden goods, appliance, toys and games...

Company website