Customer service by Nationwide
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About Nationwide
Largest building society in the world with over 15 million customers offering a wide range of products including savings, mortgages and personal insurance
Customer service contacts
Customer service statement
"Everything we do is with our members' best interests at heart
"Whether it's with the products and services we provide, the charities and causes we support or the communities we serve, everything we do is with our members' best interests at heart." Nationwide website - June 2014
Nationwide customer service video
Awards for Nationwide
- Nationwide Building Societies was named as one of the finalists in the Financial Services – Banking category at the UK Customer Experience Awards 2012
- Nationwide was Highly Commended at the 2012 European Call Centres & Customer Service Awards
- Shortlisted - Best Home Insurance Provider - Consumer Moneyfacts Awards 2011
- Shortlist - Best online banking provider, best current account provider, best ISA provider - Consumer Moneyfacts Awards 2012
- Finalist - Best Improvement Strategy - Call Centre & Customer Service Awards 2012
- Most Trusted Company (overall) - Moneywise Customer Service Awards 2009 - (also named Most Trusted Savings Provider)
- Nationwide is one of the finalists for the Best Return on Customer Service Investment Award at the UK Customer Satisfaction Awards 2013.
- Nationwide is the Best Achievement in Customer Service winner for Listening to our customers at the Cards & Payments Awards 2013.
- Two Nationwide Building Society teams (Hull and South Barking) have been shortlisted for the Customer Experience Team of the Year 2013 in Financial services.
- Nationwide Building Society has been named as one of the finalists for the The SITEL Customer Commitment Award in the 2014 UK Customer Satisfaction Awards.
- Nationwide regularly publishes a number of customer satisfaction indicators such as their Customer Service Tracker showing 96% satisfaction for branch service in the first quarter of 2014. More customer service indicators can be seen here. >>
- Nationwide were voted High Street Savings Provider of the Year by Consumer Moneyfacts in 2014.
- Nationwide were finalists in the 2014 UK Customer Experience Awards for Financial Services (Banking & Investment Technology Solutions).
- Nationwide are ranked in the top 10 UK Customer Experience Champions 2014 in the research conducted by Nunwood's Excellence Centre and in second position for financial services providers.
- Nationwide was ranked in #2nd position in the Finance (Cards, Loans, Building Societies) category of the YouGov brand Index 2015 Mid-Year review.
- Nationwide Building Society was declared Best High Street Provider at the 2016 Savings Champion awards.
- Nationwide has won the category Branch Network of the Year at the Moneyfacts Consumer Awards 2023.
Third party assesments of Nationwide
To the right is a window onto the reviews page on the Nationwide website.
Go to the review page on Nationwide website
Customer service metrics
To the right is a window onto the customer service metrics page on the Nationwide website.
Go to the third party metrics page on Nationwide website