Customer service by Marks and Spencer

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About Marks and Spencer

Marks & Spencer is a high Street retailer offering online one stop shopping for food, clothing, homeware, fashion and children products throughout the UK via home delivery service or store collection.

Customer service contacts

0333 014 8000
Marks and Spencer website


Customer service statement


Awards for Marks and Spencer

  • M&S has received the trophy for Bakery Retailer of the Year at the Baking Industry Awards 2022. According to the British Baker, excellent products and an outstanding consumer experience are among the attributes sought for the Award.
  • Best food retailer - Pink Paper Readers' Awards 2009 and winner of 2 categories at the The Grower of the Year Awards 2009
  • Voted Best multichannel retailer of the year, also winner of Best use of Online Media and Online Gold Award (OLGA) - eCommerce Awards for Excellence 2010
  • Tess Daly exclusive range for M&S has won Best New Make-up and Perfume Brand at the Rodial Beautiful Awards 2011
  • Most Ethical Retailer - Cosmopolitan Fashion Awards 2011 winners
  • Shortlisted for Innovation in Retail award in the Econsultancy Innovation Awards 2012 shortlist
  • Retailer of the Year - Sally Bendelow - Homes & Gardens Designer awards 2012
  • Marks & Spencer is a finalist for Customer Satisfaction Innovation of the Year in the UK Customer Satisfaction Awards 2014.
  • Best Multi-channel Service was won by Marks and Spencer at the Golden Chariot Awards 2014.
  • M&S have come top for Best Customer Service in The 2013 High Street Style Awards voted by the readers of U magazine.
  • Marks & Spencer was ranked first in the Foresee 2013 Customer Satisfaction for the Top 10 UK retail mobile sites.
  • M&S has been named the UK's favourite supermarket in the 2022 Good Housekeeping Food Awards.