Customer service by Amazon
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Customer service statement
Focus on the customer
"The company's success can be attributed to an obsessive focus on the customer" - Amazon website - December 2013
Amazon customer service video
Awards for Amazon
- Amazon.com included in J.D. Power 2012 Customer Service Champions list
- Best in UK - The People's Choice Awards - based on the January 2012 UK Customer Satisfaction Index - Institute of Customer Service
- Bitterwallet’s Best Company In Britain award for 2011
- Best online retailer 2012 - voted by PCAdvisor readers
- Amazon received the Consumer Choice Award - The Drapers and Retail Week PayPal Etail awards 2012.
- Amazon was included in the top 20 of Interbrand Best Global Brands 2012.
- Amazon.com was ranked top 5 in the MSN 2012 Customer Service Hall of Fame scoring over 90% of Excellent and Good marks in the JZ Analytics online national (US) customer survey.
- Amazon is ranked top 3 in the retail sector (non-food) and listed in the top 10 performers overall as measured by the UK Customer Satisfaction Index published in February 2013.
- Amazon.com was included in the top 10 of 2012 Temkin Customer Experience Rankings for Large U.S. Retail Industry Chains and Top 3 in the UK.
- Amazon.com was voted best in the US National Retail Federation 2012 list of Top Ten Retailers for Customer Service - based on a survey of nearly 10,000 shoppers.
- Amazon rewarded with the Consumer Choice Award at the Etail Awards 2013.
- Amazon.com is ranked number 1 in MSN Money's 2013 Customer Service Hall of Fame highlighting 10 companies most often rated as "excellent" for customer service in their annual survey.
- Amazon is placed in second position in the July 2013 Customer Satisfaction Index(UKCSI)survey.
- Amazon is ranked fourth in the 2013 Centre of Customer Experience Excellence Top 10.
- Amazon have ranked top for customer satisfaction in the latest UKCSI published in January 2014.
- Amazon.com, Inc. is one of the Top 20 Global retailers in 2013 according to the the list published in the January issue of Stores Magazine.
- Amazon.co.uk achieved the highest score in the ForeSee Customer Satisfaction Scores for the Top 40 Retail Websites in the UK in 2011, 2012 and 2013.
- Amazon is ranked in 10th position in the top 100 Global Brands as reported in the FT in May 2014.
- Amazon UK is the winner of the title for the Nation's Favourite Online Retailer OVERALL in the Conlumino Customer Satisfaction Awards 2014.
- Amazon is included in the top 20 Best Global Brands 2014 rankings prepared by Interbrand and declared one of the five top risers amongst the top 100.
- Amazon has been named Best Fastest Growing E-commerce Brand in the best brands 2016 awards in the Bayerischer Hof in Munich
- Amazon.co.uk was ranked best company for customer service according to the ICS UK Customer Satisfaction Index published in January 2016.