Customer service by World First Foreign Exchange

Customer service statement

The client is at the centre of the business

The success and rapid growth of World First is based on putting the client at the centre of the business. Every call is answered within three rings by a person - not a machine - and the aim is to make currency transfers as straightforward, secure and customer friendly as possible. World First is unique in that it is just big enough to offer total security, but also agile enough to care passionately about delivering superb customer service and doing things in the best possible way. Our rates are extremely competitive, our products are some of the best - and the service we offer is truly outstanding. We believe in fair and transparent relationships that last a lifetime. For us, it is not about making a quick buck, or making more money just because we can. We are driven by an ambition to never lose a client. To make sure of this, we offer exceptional, award-winning service, and every single client gets their own dedicated consultant, right there at the end of the phone line. Whether you are buying a house, moving overseas, paying university fees, or you are a company involved in import and export, World First works closely with clients to find the best exchange rate and the most efficient way to transfer their money overseas possible - Company statement - January 2014