Customer service by Calvert Trust Exmoor

Customer service statement

We are committed to ensuring that visitors experience a high-quality service

It is our aim to providing a consistently high standard of customer care for all our visitors & guests, from an initial enquiry right through to leaving after a successful, enjoyable break. Our aim is for every visitor to leave Calvert Trust Exmoor keen to return and eager to recommend us to others. We are committed to ensuring that visitors experience a high-quality service, and to listening and responding to comments and suggestions for improvements. Our commitment is to: - Give all visitors a warm, friendly and courteous welcome - Ensure that the safety of visitors is paramount at all times - Deliver a consistently high standard of engagement with, and care of, our customer - Answer all enquiries promptly and fully - Keep all areas clean, well presented and safe - Display accurate and up-to-date information, both on the internet and in our promotional literature - Actively seek, listen to, monitor and respond to our visitors' feedback, comments and suggestions - Monitor staff performance and review it annually

Tim Harris - Chief Executive - Calvert Trust Exmoor - May 2012